“Ongoing education to improve knowledge and skills for present and future jobs” describes:

A. training
B. employee development
C. establishment
D. remedial training
E. repurposing


B. employee development

Business

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The expectancy-value model of attitude formation posits that consumers evaluate products and services by combining their ________

A) needs B) wants C) desires D) brand beliefs E) consuming attitudes

Business

In terms of phone use, good etiquette suggests which of the following as being most important?

A) Speaking softly so others in the work space are not disturbed B) Don't waste time identifying yourself—it is no longer necessary with caller I.D. C) Allow calls to go to voicemail whenever possible to keep a record of calls D) Identify yourself when answering the phone before asking how you can be of help E) Using voice mail instead of other means for messaging

Business

"What will we do if it happens?" is a question that managers typically ask while conducting a scenario analysis

Indicate whether the statement is true or false

Business

The strategy for trade union renewal which focuses on grassroots recruitment among workers traditionally under-represented by unions is referred to as:

a. servicing b. organising c. partnership d. back to basics

Business