The four phases of work are termed:

a. Preliminary, Joining, Middle and Ending and Transition
b. Preparatory, Joining, Middle and Ending and Transition
c. Preliminary, Joining, Work and Ending and Transition
d. Preliminary, Beginning, Middle and Ending and Transition


Answer: d. Preliminary, Beginning, Middle and Ending and Transition

Social Work & Human Services

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The method of initially contacting respondents for an interview that has the LOWEST rate of

refusal is:

a. to telephone them. b. to send them a letter. c. to send them a telegram. d. to contact them in person.

Social Work & Human Services

Studies exploring the physiological changes caused by laughter show the following benefit(s) to individuals:

a. stimulates the heart. b. alters brain wave patterns and breathing rhythms. c. decreases stress-related hormones and strengthens the immune system. d. all of the above.

Social Work & Human Services

The Milan team look for opportunities to provide a ___________ for problematic behaviors

a. relabel. b. positive connotation. c. narrative. d. boundary marker.

Social Work & Human Services

_____ power is available to those we consider to be authorities or especially proficient in some area

a. Coercive b. Legitimate c. Expert d. Reward

Social Work & Human Services