If a service desk is providing multi-channel support, ____.
A. analysts' writing skills have less importance because customers often use self-service options and don't interact with analysts
B. customers typically contact the service desk for less complex and simpler incidents and service requests as they can be resolved quickly
C. there is less of a need to develop, maintain, and support the service desk's systems as most technology is integrated
D. analysts must ensure that they are capturing the data needed to efficiently and effectively manage the various support channels
Answer: D
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Differentiation provides lower margins that enable a firm to deal with supplier power.
Answer the following statement true (T) or false (F)
Mammoth Foods, a major agricultural corporation, recently purchased MJS Organic Foods Co. MJS was established six years ago and has become a major supplier to restaurants in the northeastern United States. The organic herbs, vegetables, and fruit market is expected to have a double-digit growth rate over the next decade. Under the Boston Consulting Group (BCG) Growth-Share Matrix, MJS would most likely be classified as a ________.
A. dog B. star C. problem child D. top gun E. cash cow
Shear-it, Inc, produces paper shredders. Shear-it is considering a new shredder design for home offices. The marketing vice president believes that a basic unit in a variety of attractive colors could be sold for $70. Shear-it requires that all new products yield 30% profit. What is the target cost of the new shredder?
A) $21 B) $91 C) $49 D) $100 E) $63.70
________ measures the skin's resistance or conductance to a small amount of current passed between two electrodes.
A. Electrodermal response B. Dermal-electro resolution C. Electroencephalographic D. Pupillometrics E. Cerebral response