"Success attained after walking through the minefields of adversity is sweet indeed" is an example of
A. repetition.
B. parallelism.
C. antithesis.
D. metaphor.
E. simile.
Answer: D
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“Our fights have gotten so frequent that I think Nick and I need to see a counselor,” says Alfie. Which conflict style is Alfie exhibiting?
a. compromising b. neglect c. avoiding d. third-party
When Stacy had to deal with an upset customer about a mistake in an order, she said the following: "I am very sorry about this problem, and I am glad that you have brought it to our attention
I understand that you feel as though you were mistreated. If the company promises to reship the products correctly tomorrow at a 20% discount, would that be an agreeable solution?" Did Stacy handle the customer correctly? A. Yes, because she apologized, gave feedback, acknowledged their dissatisfaction, and made a plan to meet expectations. B. No, because by being so gracious the customer will likely try to find problems another time to get the 20% off. C. Yes, because she stood up for the company's position and did not let the customer walk all over her. D. No, because Stacy was too understanding. Good customer service favors the company while still attempting to keep the customer content.
Posting information for all members to see helps keep attention and focus when presenting and discussing data
Indicate whether the statement is true or false
Jacob was sure that his audience would notice every mistake he made during his speech. This belief is known as ______________
Fill in the blank(s) with the appropriate word(s)