When a customer contacts you regarding a problem, asking ____ questions helps you discover more information or learn an opinion.
A. closed
B. open-ended
C. follow-up
D. feedback
Answer: C
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Which are the three ways to change the course for a brand?
What will be an ideal response?
All of the following will reduce the exposure to computer viruses except
a. install antivirus software b. install factory-sealed application software c. assign and control user passwords d. install public-domain software from reputable bulletin boards
Harold takes the Implicit Attitude Test (IAT). The first image is of a Caucasian male, and he quickly clicks on “positive” as an association. The next image is of an African- American male, and he also clicks on “positive,” but it takes him two seconds longer to do so. Based on these responses, the computer scoring would say Harold has ______.
a. no discernable bias toward either option b. a more positive association with African Americans than he does with Caucasians c. equally positive associations to both Caucasians and African Americans d. a more positive association with Caucasians than he does with African Americans
A stock that a corporation has once issued and then reacquired is called ________ stock
a. treasury b. common c. outstanding d. preferred