Which of the following is NOT a frequent result of working outside one’s native country?
a. difficulty adjusting to a different language, culture, and society
b. culture shock
c. unknowing use of inappropriate behaviors
d. loss of productivity
d. loss of productivity
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Mass service is characterized by ______.
A. high variety B. high volume C. low cost D. extensive customization
Memos and e-mails written by managers are considered to be ______.
A. interesting B. permanent C. unimportant D. classified
Which of the following is an unethical behavior on the part of a consumer?
A. abusing policies about returning goods B. changing price tags in self-service stores C. shoplifting D. being abusive to salespeople E. All these answers are correct.
Which one of the following is the most likely to contribute to the development of teamwork?
A) avoidance of criticism within the group B) team leader provides all input for performance evaluations C) high performance standards D) more than enough time to accomplish goals