Which of the following is a good principle of customer service?
a. Focus on relationships
b. Understand what you are selling
c. Ensure that customers can reach the person who can solve their problems
d. all of the above
d
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Which of the following is an INCORRECT source for research problems?
a) Casual observations b) Related literature c) Personal experience d) Current social and political issues
Describe five functions of local school boards, and provide an example that illustrates each
What will be an ideal response?
What kind of play occurs when children create puppets or props for plays?
A. constructive B. symbolic C. materialistic D. needs-based
Why is it best to avoid using double negatives in a true-false item?
a. The answer is always true. b. They confuse the test taker. c. The answer is always false. d. There is no clear answer.