The service dimension called ________ refers to the ability of the firm's employees to convey trust and confidence.
A. tangibles
B. reliability
C. assurance
D. empathy
E. responsiveness
Answer: C
Business
You might also like to view...
Private companies are required to report under Sarbanes-Oxley
Indicate whether the statement is true or false
Business
The ______ process occurs when the manager communicates to an employee the analysis of the employee’s performance.
A. debriefing B. conducting C. development D. preparation
Business
Multiply the fractions and reduce to lowest terms: 
What will be an ideal response?
Business
Takeshi, a 17-year-old high school student, wants to buy a pack of Marlboro Lights. He has the money to purchase them, but he is still not considered to be a market for the product due to his lack of ____ to buy.
A. ability B. willingness C. authority D. need E. buying power
Business