During a Christmas holiday season, twice as many American Airlines pilots called in sick as usual, forcing the airline to cancel 10% of its flights. In response, American said: “During the holidays, some American Airlines pilots and their union, the
Allied Pilots Association, disrupted our operation and inconvenienced our passengers by means of an illegal ‘sick-out.’” This quote is an example of which of the following image restoration strategies?
a) simple denial
b) shifting the blame
c) attacking the accuser
d) provocation
ANS: b
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_______ reminds us that ‘schooled’ bodies are efficient and easily controlled.
A. Frankenberg B. Foucault C. Freire D_Fassett
For a demonstration speech, you may want to choose a subject that is entirely new to you
Indicate whether the statement is true or false
________ are the central focus in Muted Group Theory.
A. Nonverbal limitations B. Nonverbal expectancies C. Language expectancies D. Language limitations
An important element of an initial team plan is:
A) To make sure who does most of the work B) Not to decide too quickly on guidelines for presenting information to the team C) To set deadlines D) None of these choices E) All of these choices