Which of the following guidelines should you follow when placing an outgoing telephone call?
A. Allow the phone to ring four times before hanging up
B. Ask if it is a convenient time and if the person has time to talk
C. Pull the patient's record after he answers
D. Begin with dates, times, or instructions while the person finds something to write with
E. Provide all the relevant information and hang up quickly to avoid annoying the patient
B. Ask if it is a convenient time and if the person has time to talk
When you place an outgoing phone call, always ask if it is a convenient time and if the person has time to talk.
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