The Nordstrom sales associate replacing shirts at no cost to the client is an example of ____________
a. centralized decision-making
b. service theft
c. employee empowerment
d. service sabotage
e. rule setting
c
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Surveys show that employees are more interested in ______ rather than just earning a paycheck.
A. advancement opportunity B. recognition C. benefits D. work-life balance E. status
To meet new legal and regulatory requirements, companies may ______.
A. introduce poor quality products B. redesign existing products C. refurbish used products D. recycle old models of products
In a culture that values ________, people tend to subordinate their personal goals to those of a stable group, family, or team
A) collectivism B) individualism C) long-term goals D) short-term goals E) ethnocentrism
Although written communication is important during business transactions, oral communication is used more often and by more people
Indicate whether the statement is true or false