The Nordstrom sales associate replacing shirts at no cost to the client is an example of ____________

a. centralized decision-making
b. service theft
c. employee empowerment
d. service sabotage
e. rule setting


c

Business

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Surveys show that employees are more interested in ______ rather than just earning a paycheck.   

A. advancement opportunity B. recognition C. benefits D. work-life balance E. status

Business

To meet new legal and regulatory requirements, companies may ______.

A. introduce poor quality products B. redesign existing products C. refurbish used products D. recycle old models of products

Business

In a culture that values ________, people tend to subordinate their personal goals to those of a stable group, family, or team

A) collectivism B) individualism C) long-term goals D) short-term goals E) ethnocentrism

Business

Although written communication is important during business transactions, oral communication is used more often and by more people

Indicate whether the statement is true or false

Business