Identify and define the three broad categories of service efforts and accomplishments (SEA) measures.
What will be an ideal response?
Service efforts and accomplishments (SEA) measures include:
(1) input measures-measures of service efforts,
(2) output and outcome measures-measures of service accomplishments, and
(3) efficiency measures-measures that relate efforts to accomplishments.
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Customers with ________ customer satisfaction ratings are profitable but are below the average customer profitability
A) Very satisfied B) Dissatisfied C) Somewhat dissatisfied D) Satisfied E) Somewhat satisfied
Outline the key steps taken in the purchasing system
The mission of the ________ is collectively to analyze and focus a value stream so that it does everything involved in supplying a good or service in a way that provides maximum value to the customer
a. buying center b. lean enterprise c. buying group d. supply manager
Discuss the three factors that discriminate between successful and unsuccessful new financial services
What will be an ideal response?