The most successful companies in the future will be those that keep a close eye on business and service desk industry trends and embrace the ones that enable them to achieve their goals.

Answer the following statement true (T) or false (F)


True

Business

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Which of the following is the first step in customer value analysis?

A) Examine how customers in a specific segment rate the company's performance. B) Assess the company's and competitors' performances on the different customer values against their rated importance. C) Identify the major attributes and benefits that customers value. D) Monitor customer values over time. E) Assess the quantitative importance of the different attributes and benefits.

Business

Canon sells laser printer engines to Hewlett-Packard for its LaserJet line. Here Canon acts as a value-added reseller

Indicate whether the statement is true or false

Business

All of the following tests of controls will provide evidence about the adequacy of the disaster recovery plan except

a. inspection of the second site backup b. analysis of the fire detection system at the primary site c. review of the critical applications list d. composition of the disaster recovery team

Business

On November 1, Orpheum Company accepted a $11,300, 90-day, 12% note from a customer to settle his account. What entry should be made on the November 1 to record the acceptance of the note?

A. Debit Note Receivable $11,300; credit Sales $11,300. B. Debit Sales $11,300; credit Accounts Receivable $11,300. C. Debit Note Receivable $11,300; credit Accounts Receivable $11,300. D. Debit Note Receivable $11,639; credit Accounts Receivable $11,300; credit Interest Revenue $339. E. Debit Note Receivable $11,300; credit Cash $11,300.

Business