"No wonder this family feels frustrated," thought Lisa Smith, the new case manager working with the Marten family. Currently, the Martens receive services from eight distinct programs (and service workers) based in five different agencies. This example best illustrates _____.

A. bureaucratic disentitlement
B. fragmentation of services
C. social triage
D. privatization of services


Ans: B. fragmentation of services

Social Work & Human Services

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The collegial model of organizations leads to a sense of self-discipline because employees feel an internal obligation to produce high-quality work.

Answer the following statement true (T) or false (F)

Social Work & Human Services

The _______________ criterion involves an assessment of whether or not a majority of the most

powerful and influential stakeholders will support proposed legislation. a) Social justice b) Technical feasibility c) Political viability d) Financial feasibility

Social Work & Human Services

A condition where abnormalities in children are caused by heavy alcohol consumption

during pregnancy is known as A) Cross-addiction B) Fetal alcohol syndrome C) Codependency (mother & child) D) Alcohol withdrawal syndrome

Social Work & Human Services

__________ describes the brief rush of euphoria created by addictive substances

Fill in the blank(s) with the appropriate word(s).

Social Work & Human Services