SFA modules in CRM systems would provide tools for

A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.
E) employee performance management.


D

Business

You might also like to view...

Marketing advice is a qualitative area that is very helpful, independent of who is developing and delivering the research.

Answer the following statement true (T) or false (F)

Business

GAAP and IFRS require firms to report trading securities at fair value on the balance sheet. The income statement reports the debit (loss) for decreases in the fair value and the credit (gain) for increases in the fair value of trading securities in an account with a title such as _____

a. Realized Holding Loss (or Gain or Gains and Losses, net) on Long-Term Securities b. Unrealized Holding Loss (or Gain or Gains and Losses, net) on Short-term Securities c. Realized Holding Loss (or Gain or Gains and Losses, net) on Trading Securities d. Unrealized Holding Loss (or Gain or Gains and Losses, net) on Trading Securities. e. Realized Holding Loss (or Gain or Gains and Losses, net) on Short-Term Securities.

Business

Senator Smith is tired of all the imports of televisions coming into this country. He proposes a bill by which all foreign-made televisions will be taxed an additional $100 before being allowed into the country. He receives a great deal of support for his bill, but one senator questions whether such an arrangement is illegal since it will discriminate against imported goods. Which of the

following is correct? a. There is no problem with the additional tax because the U.S. is a sovereign nation. b. There is no problem with the tax so long as it can be shown that American jobs are being lost due to the number of televisions being imported. c. Under the principle of national treatment, the U.S., as a member of the World Trade Organization, may not discriminate against imported goods and may not apply the tax unless it is also applied equally to domestic products. d. The tax may not be imposed under the Uniform Trade Initiative.

Business

There are six normal forms, with each of the lower normal forms encompassing the higher

normal forms. Indicate whether the statement is true or false

Business