How are Voice over IP technologies useful to businesses?
What will be an ideal response?
Voice over IP (VoIP) technologies makes voice communications across packet-switched networks feasible, including over the Internet. For example, through VoIP it is possible to make free phone calls to anyone in the world who has a computer and Internet connection. Businesses prefer to use VoIP as it allows them to integrate their voice and data communications, saving them the trouble of installing separate systems.
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In terms of international e-commerce, large merchandise is normally shipped by:
A) the company selling the merchandise B) shipping companies such as DHL, FedEx, or UPS C) freight forwarders D) the company purchasing the merchandise
Gavin's position at Pharma-Tech involves purchasing complex manufacturing components, making decisions based on technical data, and creating detailed, scientific reports
Tanya, the sales representative assigned to work with Gavin, has experienced difficulties in the past when attempting to communicate with Gavin, who is precise, aloof, serious, and disciplined. Which of the following would most likely help Tanya build a relationship with Gavin? A) Tanya should use both verbal and nonverbal communication styles to keep Gavin engaged in the sales presentation. B) Tanya should express great enthusiasm for the products she sells and ask Gavin many questions to draw him into the presentation. C) Tanya should give a quick-paced presentation and attempt to close the sale quickly to prevent wasting too much of Gavin's time. D) Tanya should take time to learn about Gavin's personal and work life before giving a brief overview of the product she is selling. E) Tanya should give a well-organized presentation with extensive documentation and avoid pressuring Gavin to make a quick decision.
________ is a marketing technique that encourages the spreading of messages to increase
visibility. A) Grassroots marketing B) Frequency marketing C) Viral marketing D) Affinity marketing
List and describe the six competencies of Emotional Intelligence identified by Daniel Goleman.
What will be an ideal response?