The old restaurant saying "You are only as good as the last meal served" reflects the fact that services are
A. perishable.
B. portable.
C. heterogeneous.
D. intangible.
E. viable.
Answer: C
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Indicate whether the statement is true or false
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What are the other HRM processes and functions that are likely to influence the effectiveness of any solutions in this scenario?
What will be an ideal response?