You are the supervisor of an employee who just learned that she did not receive the promotion she had anticipated. You call her into your office and ask her to discuss her reaction. What type of listening are you engaged in?
a. Casual listening
b. Listening for information
c. Intensive listening
d. Empathetic listening
D
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All of the following are examples of communication noise except:
A) driving while listening to the radio B) scanning the newspaper for articles to read C) scrolling past Internet ads without looking at them D) examining an advertisement in a magazine
A(n) ________ exists when a vendor and a retailer enter into an agreement that requires the retailer to take a product it doesn't necessarily desire to ensure that it can buy a product that it does desire.
A. functional discount B. exclusive dealing agreement C. buyback D. competition E. tying contract
Which of the following is most likely to be considered a service department in a manufacturing plant?
a. Assembly b. Janitorial c. Finishing d. Fabrication
During situations of low familiarity, many types of mediators may be used in cross-cultural negotiations, known as a ________ strategy.
Fill in the blank(s) with the appropriate word(s).