______, or our ability to negotiate, resolve conflicts, and understand the goals of others, is key to gaining power in organizations
A. Teamwork
B. Social intelligence
C. Motivation
D. Leadership
B. Social intelligence
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A telephone call from a salesperson requesting you to purchase a subscription to an educational magazine designed to help children improve their math skills is an example of which of the following?
A) direct selling B) one-way communication C) direct wholesaling D) two-way vending E) e-commerce
Differentiation strategies
A. strive to create value for customers. B. often result in overspending on efforts to differentiate the company's product offering. C. offer trivial improvements in quality, service, or performance features. D. add so many frills and extra features that the end product exceeds the needs of buyers. E. often result in overcharging for the differentiating features.
Differences between a traditional airline and a budget airline can be best described as a difference in the ___________ of the airlines.
a. goods–service packages b. customer profile c. explicit services d. financial model
________ change(s) the value of jobs on the team and hence changes the job structure.
A. Labour intensity B. Employee redressal C. Ergonomic policies D. Self-management E. Procedural justice