Maurice is a high-school science teacher. Whenever she begins her class, she says to her students, "Close your books. Keep your personal stuff inside your bag. Sit upright. Face the board." In this scenario, Maurice is involved in:

a. making her students physically ready to listen.
b. identifying the main topic of discussion.
c. observing students’ nonverbal cues.
d. empathizing with her students.


a. making her students physically ready to listen.
In this scenario, Maurice is involved in making her students physically ready to listen. Good listeners create a physical environment that reduces potential distractions and adopt a listening posture. One can adopt a listening posture by sitting upright in a chair, leaning slightly forward, and looking directly at the person in a room or on a computer screen.

Communication & Mass Media

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