The nursing student was recently reprimanded by a nurse at the hospital. The student was accused of not following through with the morning care of one of the nurse's clients
The student attributes this unpleasant interaction to the fact that she did not communicate clearly with the nurse. The nursing student has resolved to make constructive changes to her communication style. How should the student begin this process?
A) Identify and evaluate her existing communication style
B) Make a resolution to be assertive and clear when communicating
C) Aim to model the behavior of nurses who are good communicators
D) Ask her nursing instructor to give her some advice around communication
Ans: A
Feedback:
The first step in making changes to communication skills is to assess the one's present communication style. This should precede taking actions such as becoming more assertive, modeling other people, or asking for specific communication advice.
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