A patient says, "You are the worst nurse I have ever had." Which response by the nurse is the most assertive?
a. "If I were you, I'd feel grateful for a nurse like me."
b. "I feel uncomfortable hearing that statement."
c. "How can you say that when I have been checking on you regularly?"
d. "You shouldn't say things like that, it is not right."
ANS: B
Assertive responses contain "I" messages such as "I want," "I need," "I think," or "I feel." Giving personal opinions ("If I were you") is nontherapeutic and not assertive. Arguing ("How can you say that?") is not assertive or therapeutic. Showing disapproval (using words like should, good, bad, right) is not assertive or therapeutic.
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