To protect confidentiality of the patient being seen, the staff member calling the patient from the reception area should:
a. use as little information as necessary to get the patient's attention (e.g., just first name, or just the last name).
b. use the patient's full name to make sure you call the correct patient.
c. go to each patient and ask if he or she is the patient you seek.
d. identify who the patient is by the photo in the file, walk over to the person, and ask him or her to follow you.
Answer: a
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