Answer the following statement(s) true (T) or false (F)

Question

1) Effective communication is a fundamental aspect of work performance and organizational effectiveness.
2) Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication.
3) Filtering and perceptual differences in communication increase the likelihood that the other person means what you think he or she means, or understands the meanings you intend.
4) A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction.
5) An employee's e-mail in the workplace is privileged information that cannot be used in court cases brought against that person or someone else.

Answer 1

1. TRUE
Explanation: Effective communication is a fundamental component of work performance and organizational effectiveness. It is a primary means by which managers carry out their responsibilities. Managers have to be able to share thoughts clearly and convincingly, and they have to listen effectively to others.

2. TRUE
Explanation: Two-way communication is more difficult and time-consuming than one-way communication. However, it is more accurate; fewer mistakes occur, and fewer problems arise.

3. FALSE
Explanation: Because of filtering and perceptual differences, you cannot assume the other person means what you think he or she means, or understands the meanings you intend. The human tendencies to filter and perceive subjectively underlie much of the need for more effective communication practices.

4. TRUE
Explanation: Disadvantages of electronic communication include the difficulty of solving complex problems that require more extended, face-to-face interaction and the inability to pick up subtle, nonverbal, or inflectional clues about what the communicator is thinking or conveying.

5. FALSE
Explanation: Many companies use software to monitor electronic messages. And the messages can be used in court cases to indict individuals or companies.