A nurse has referred a patient to a community agency. When talking to the patient later, he states that he did not find the agency helpful. What action by the nurse is best?
a. Determine what the patient would find helpful.
b. Review the agency's mission and scope.
c. Make another appointment with the agency.
d. Warn the patient that non-adherence affects payment.
ANS: B
An important role of the community nurse is understanding the mission and activities of community agencies to which the nurse might refer patients. The nurse may have sent this patient to an agency that did not meet his needs. The nurse should ask the patient's opinion about what services are needed. Making another appointment without ensuring that this is the right agency for the patient will not solve the problem. Telling the patient that payment might not be ensured for non-adherence is not therapeutic communication.
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