This chapter identifies six conditions that can lead to additional stress, thus making emotional labor difficult. Name and give a brief example of four of these
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Working conditions that may lead to additional stress:
• Nonstop action (Ex: hectic work pace with few breaks)
• Management style (Ex: when leaders deny employees participation opportunities or enforce policies that are not family-friendly)
• Interpersonal relations (Ex: lack of support from fellow workers, poor social environment, arguing, inappropriate humor or harassment, disrespect)
• Unclear work rules (Ex: conflicting job expectations, wearing too many hats, uncertainty)
• Career concerns (Ex: blocked promotion opportunities, rapid change that may threaten job)
• Poor work environment (Ex: dangerous, crowded, unsafe, noisy, polluted workplace)
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List at least two ways one can be politically incorrect.
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Preferred stock receives first preference on voting rights
a. True b. False Indicate whether the statement is true or false
Which of the following is considered as a liability in the balance sheet of a firm??
A. ?Accounts receivable B. ?Corporate bonds C. ?Retained earnings D. ?Common stock E. ?Plant and equipment
In the context of teams, the acronym SMT refers to ________ teams.
A. serial-methods B. single member C. selective membership D. self-managed