Consider the issues raised in the “Agency Opposition to Change” section of this chapter. Share examples of how you have seen these processes develop in you agency, and how they were (or could have been) managed so that the change process could proceed.
What will be an ideal response?
Listed below are the organizational issues that a social worker should consider in mounting a change effort within the agency:
• Perceived advantage of he change effort
• The less effort required for the change process, the better
• The fewer “hidden costs,” the better
• The simpler the plan, the better
• The greater the perceived capacity of the agency or program to change, the better
• The narrower the depth or extent of change, the better
• The closer the proximity of key administrative staff to the change initiator, the better
• The greater the consistency of the change idea with prevailing agency ideology, the better.
• The greater the extent of staff perception of the need for change, the better
• The lesser degree to which the change will reverberate through the entire agency structure, the better
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Child welfare services are often referred to residual in nature. To what does this refer?
a. the fact that services are provided after problems have already occurred b. that funding left over for other purposes is used to support these services c. that funds held in reserve are used for these services d. that the services are only limited to certain client groups
All of the following are interpretations of resistance EXCEPT: a. The counselor-client relationship has not been sufficiently established
b. The counselor does not have a sufficient understanding of the client's world. c. The client is mandated to service. d. The counselor and client have not reached a mutually agreed-upon goal.
What are the two key tasks of rehabilitation tasks?
a. acknowledging forces that led to deviant behavior and learning new behavior b. overcoming social forces that have led to particular labels and acquiring new skills c. forming relationships with others who have been similarly diagnosed and gaining new skills d. stopping negative behaviors and engaging in more positive behaviors
The service plan the human services worker designs for the client should be two-pronged and should
include___________ interventions.
a. Life transitions and cognition b. Substance abuse and job training c. Workplace and community d. Personal and environmental