The term ____________________conveys the idea of concentrating on out-of-the-ordinary events.

A) management by exception
B) management by consensus
C) management by uniformity
D) management by extraordinary


Ans: A

Social Work & Human Services

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Which of the following is not an expressive communication skill?

a. Non-verbal behavior. b. Paraphrasing, c. Confrontation. d. Deflection.

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The Family Life Fact Chronology is essentially:

a. a word-count of how much information is provided by families during an hour-long session b. a review of key events throughout the family's life cycle to date c. a test of attitude formation d. a structural test

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R.D. Laing's concept that many families distort their children's experience by denying or relabeling it is known as:

a. introjection b. metacommunication c. reframing d. mystification

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Which of the following is an example of an ethical dilemma related to social justice that may arise in task groups ?

a. members collectively deciding not to endorse a particular candidate because it falls outside of the group mandate b. members agreeing to support a political candidate and work on their behalf as one means of meeting the group mandate c. members collectively endorsing or working on behalf of a political candidate that is not endorsed by the supporting agency d. members acting as individuals to support a political candidate

Social Work & Human Services