What is a waiting line model, and what information can it provide?
What will be an ideal response?
Waiting line models use probability distributions to estimate delay times, line length, and utilization.
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When a company's processes, procedures, or policies used to "deliver" its products or services cause inconvenience to customers, we are likely to see what kind of turnoff? Give three examples of such turnoffs
What will be an ideal response?
The benefits of certification include certificates never losing value over time.
Answer the following statement true (T) or false (F)
Answer the following statements true (T) or false (F)
1. Corporate citizenship has a legal obligations dimension. 2. The clear majority of businesses represented by the U.S. Chamber of Commerce are small businesses. 3. A stakeholder with a high level of power is one who has a high standing in the community. 4. In the acquaintance phase of issues-driven multi-stakeholder dialogues, it is okay for stakeholders to bring in “experts” to speak on the issue with authority. 5. If an issue-driven multi-stakeholder dialogue goes through the extinction phase, the organization manager chooses to dissolve the group and cease communication with the stakeholders.
Demonstrations, dramatics, and visual aids in sales presentation are most likely used for all of the following reasons EXCEPT:
A. creating two-way communication. B. capturing the prospect's attention and interest. C. allowing the prospect to set the stage for closing the sale. D. comparing competitor's products. E. engaging the prospect through participation.