You are describing techniques for remaining safe when responding to a call for a patient with a behavioral emergency. Which of the following statements is appropriate?
a. "You need to encounter the patient first, and then come up with your safety plan."
b. "You cannot be empathetic to the patient's feelings because that would be a sign of weakness."
c. "You should approach patients quietly and try to surprise them so they don't have time to develop a plan to attack you."
d. You should be sure that you have at least one exit route, and do not let the patient get between you and that way out."
Answer: d
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