Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" as _____

To provide a sense of what it is like to experience a setting from the standpoint of natural actors, qualitative analysts use:

a. Tacit knowledge. b. Grounded theory. c. Etic focus. d. Content analysis. e. Thick description.

From the perspective of multicultural theory and therapy, Sue, Ivey and Pedersen, (1996 )

define our attitudes, values, opinions, and concepts that influence how we think, make decisions, behave, and define events as: A) World view B) Dynamic holism C) Philosophical strategies D) None of the above

Resistance is

a) behavior that facilitates the therapeutic work b) behavior that impedes the therapeutic work c) negative thoughts that facilitate the therapeutic work d) negative thoughts that impede the therapeutic work

It is illegal and unethical for a therapist to disclose confidential information when:

a. the client consents to disclosure. b. there is a duty to warn or to protect third parties. c. an emergency exists. d. an employer requests disclosure to determine the mental status of an employee without their consent.