How should Marlee have handled the issue with Mrs. Gardner? Identify some specific action steps that Marlee could have taken
What will be an ideal response?
Marlee should have begun her interaction with Mrs. Gardner with an apology for having to wait so long to see the doctor. Marlee should have addressed Mrs. Gardner with a proper greeting such as "Mrs. Gardner." Marlee should have listened to Mrs. Gardner's concerns and offered to help her through them. Marlee could have offered to call the transportation service and assure that she receives her transportation.
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