Erica asks Rebecca what housecleaning service she would recommend in Oakview. Rebecca responds that Pristine Cleaning is great if you can be assured that Jamie will be the person assigned to your house. Rebecca's recommendation addresses which of the following service features?
A. Heterogeneity
B. Intangibility
C. Perishability
D. Inseparability
E. Homogeneity
Answer: A
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A symbol or name used to identify a product or service is called a
a. copyright. b. patent. c. trademark. d. license.
Normal spoilage units resulting from a continuous process
a. are extended to the EUP schedule. b. result in a higher unit cost for the good units produced. c. result in a loss being incurred. d. cause estimated overhead to increase.
Policies and programs meeting public needs can be achieved most effectively and responsibly through ________ and ________.
A) Power; jurisdiction B) Collective efforts; collaborative processes C) Empowerment; collective input D) Decision making; authority
All of the following are typical components of a time series except?
a. Trend b. Seasonality c. Clustered d. Random variation