Discuss why service centers and service hotlines are important or unimportant to customer perceptions of service firms. Give an example to back up your argument
What will be an ideal response?
Service centers can play a critical role in customer perceptions of a service firm. This is particularly important for remote service firms like credit card companies. The call to the service center may be the only time the customer interacts with personnel from the company. That interaction may frame the customer's entire perception of the firm with one call. It is also likely that the customer is calling because of a problem or special request. Handling that one problem or request well could be the difference between retaining and losing the customer.
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fter analyzing the end result of the process—organizational outputs—the next step in workflow analysis is:
A. Identifying the materials needed to generate the output. B. Identifying the number of people needed for operations. C. Examining the required organizational tasks to create the desired end results. D. Analyzing the administrative and secretarial needs to accomplish the goal. E. Training the self-managed work teams.
A trust that a grantor executes orally in contemplation of immediate death is a testamentary trust.
Answer the following statement true (T) or false (F)