Which of the following are true when communication is effective? (Select all that apply.)
a. The sender is credible.
b. There is clarity.
c. Simple, exact language is used.
d. Slang is used.
e. The receiver rolls her eyes when asked to complete a task.
ANS: A, B, C
Options A, B, and C are principles of effective communication. The other options are examples of inappropriate communication and even resistance to what is being communicated.
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