According to the service profit chain, superior internal service quality results in ________
A) lesser service value
B) increased word-of-mouth sales
C) reduced after-sale services
D) more satisfied, loyal, and hardworking employees
E) negative brand equity of newly launched products
D
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A person's understanding of facts does not affect the degree of reasonability of his ethical judgements.
Answer the following statement true (T) or false (F)
A business received an offer from an exporter for 10,000 units of product at $17 per unit. The acceptance of the offer will not affect normal production or domestic sales prices. The following data are available: Domestic unit sales price $20 Unit manufacturing costs: Variable 11 Fixed 1 What is the amount of gain or loss from acceptance of the offer?
A) $60,000 gain B) $50,000 loss C) $30,000 loss D) $20,000 loss
Which level of the organizational model is considered the foundation?
a. Individuals b. Departments c. Teams d. Organizations
Formatting of instructions
A) does not vary. B) may use graphics. C) does not consider white space.