Dr. Lewis's office collects patients' co-pays at the time of arrival; Dr. Mbadu's office collects the co-pay as the patient is leaving the visit. Is one method more advisable than the other? Explain your answer.
What will be an ideal response?
It may be more advisable to collect the co-pay prior to care being given because if the patient is not able to pay the co-pay at that time, the appointment can be rescheduled. Once the services are given, if the patient says they do not have the money, then nothing can be done at that point.
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