To reduce the variability of its output and improve its productivity, a service firm might ______.
a. decrease the degree of customer interaction
b. increase the degree of customization it provides
c. switch to a different product
d. switch to a different market
a. decrease the degree of customer interaction
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Kristen and Haley are employees of a publishing house and work together on the same team. Kristen believes that Haley hails from an individualistic culture. Which statement, if true, strengthens Kristen's belief?
A. Haley focuses on self-development and puts her needs before those of the group. B. Haley prioritizes helping her team members attain their career advancement goals. C. Haley places emphasis on achieving upward social mobility by fulfilling common goals. D. Haley prefers decision making through her team members' participation in management. E. Haley's traits are typical of those from cultures that expect protection from the community.
Disagreements about possible violations of the rights granted to an employee in the collective bargaining agreement are known as _______________________________ disputes.
Fill in the blank(s) with the appropriate word(s).
RioFit's CEO was just sentenced to 6 months in prison for an OSHA violation. This means that the violation was
A. willful. B. serious. C. other than serious. D. hazardous.
Use the information in Table 13.6. Assume that two plants, rather than one, are to be located. Plant 1 serves distribution centers A, B, and C. Plant 2 serves distribution centers D and E. What is the center of gravity for plant 1?
A) x > 4, y > 7 B) x > 4, y < 7 C) x < 4, y > 7 D) x < 4, y < 7