Which of the following statements best represents therapeutic communication when a student discovers a client crying in bed?
a. "I am the nurse who will be doing your treatments today."
b. "Will you listen to me so I can help you get better?"
c. "This is what is going to happen during surgery."
d. "Can we talk about what seems to be bothering you?"
ANS: D
Asking about what is bothering the client is goal directed. Its purpose is to promote client well-being. "I am the nurse who will be doing your treatments today" is a statement of fact, and it ignores the client's emotional needs. "Will you listen to me so I can help you get better?" is not goal directed and does not involve mutuality. "This is what is going to happen during surgery" is simply one way. It does not engage the client in a therapeutic manner.
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