The closing paragraph of a bad-news message must restate the refusal.
Answer the following statement true (T) or false (F)
False
Make your final sentence an appropriate closing that brings a unifying quality to the whole message. Avoid restatement of the refusal or direct reference to it. After presenting valid reasons and a tactful refusal followed with a counterproposal or silver lining statement, a closing paragraph should demonstrate empathy without further reference to the bad news. A pleasant closing paragraph should close with an empathetic tone. See 7-2: Developing a Bad-News Message
You might also like to view...
What are the two basic shopping goals and how can the impact of a store's environment influence the customer's shopping goals?
What will be an ideal response?
Marketers can most likely prove their worth to online communities by
A) giving away free merchandise. B) avoiding interaction with participants. C) highlighting their celebrity endorsements. D) creating as many social networking sites as possible. E) creating outstanding content.
A feasibility study involves ______.
a. a 5-year plan to scale the business b. at least 15 pages of appendices for investors to examine c. action, testing, information gathering, and analysis d. the creation of detailed financial projections and cash flow analysis
XYZ is a paint product manufacturer, and one of the plants is experiencing a substantial increase in demand. The future demand for the products could be low, medium, or high, with probabilities estimated to be 25%, 50%, and 30%, respectively. The company wants to determine the financial impact associated with the three decision alternatives under the varying levels of demand. Given the following payoff matrix, compute the EVPI.
a. $9.5 M
b. $10 M
c. $12.4 M
d. $7 M