Which of the following is most closely associated with upscaling in retailing?
A) fewer members in the channel of distribution
B) more members in the channel of distribution
C) greater operating costs
D) lower operating costs
E) lower levels of customer service
C
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Perlis Inc. has been asked by Salont Corporation to conduct a green audit of the company's environmental practices. Write a short report in the expanded letter format detailing the findings and recommendations of the green audit.
What will be an ideal response?
A ________ refers to any place at which a company seeks to manage a relationship with a customer, whether through people, technology, or some combination of the two
A) customer-service interface B) product-customer interface C) tangible user interface D) attentive user interface E) crossing-based interface
Pricing of services
A) requires the same approach as pricing of products. B) uses a markup percentage to add the cost of overhead to the direct costs of labor, materials, and parts. C) always requires three pricing computations, one for materials, one for parts, and one for labor. D) is less accurate than pricing of products.
A Force Field Analysis can be used to:
a. estimate the financial costs of implementation. b. identify problems that will occur after a solution has been selected. c. gain acceptance of a team’s decision. d. monitor feedback.