Reliability refers to the company's willingness to help customers and provide them with prompt service
Indicate whether the statement is true or false
FALSE
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Depreciation has no effect on income taxes, since it only reduces a plant asset's book value
a. True b. False Indicate whether the statement is true or false
Accusatory language focuses negative attention on the issue rather than on the person
Indicate whether the statement is true or false.
Which of the following statements about business-value-added activities (BVAs) is true?
a. BVAs reflect the same processes in all organizations. b. A process map will not reflect BVAs because such activities are not essential to process performance. c. BVAs are actually value-added activities of an organization that relate to administrative processes. d. It is impossible to eliminate all BVAs in an organization.
The productivity index is the ratio of ______.
a. productivity measured in a particular time period to the productivity measured in a base period b. productivity measured in a particular firm to the productivity measured for firms in that industry c. productivity measured in a particular country to the productivity measured for firms in other countries d. productivity measured in one part of the supply chain to the productivity measured in other parts of the supply chain