Gwen, a manager at Exude Apparel Inc., received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, the customer submitted a second request. In this scenario, in which of the following ways should Gwen handle the second request?

What will be an ideal response


Ans: She should place the refusal in the first sentence of the second response.

Business

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Union Pacific Corporation (ticker: UNP on NYSE) owns transportation companies. Its principal operating company, Union Pacific Railroad Company, links 23 states across the country

After studying UNP's financials, you predict the future return on investment to be 8%. The risk free rate is 4.5%, the expected market return is 10% and UNP's beta is 0.6. Which of the following statements is true about UNP? A) Equilibrium return < anticipated return, stock is undervalued B) Equilibrium return > anticipated return, stock is overvalued C) Equilibrium return > anticipated return, stock is undervalued D) Equilibrium return < anticipated return, stock is overvalued E) Equilibrium return = anticipated return, stock properly valued

Business

Edmonco Company produced and sold 45,000 units of a single product last year, with the following results:     Sales Revenue$1,350,000 Manufacturing costs:   Variable 585,000 Fixed 270,000 Selling costs:   Variable 40,500 Fixed 54,000 Administrative costs:   Variable 184,500 Fixed 108,000 If Edmonco's sales revenues increase 15%, what will be the percentage increase in income before income taxes?

A. 75%. B. 60%. C. 45%. D. 15%. E. None of the other answers is correct.

Business

A firm may retire bonds by purchasing the debt in the secondary markets.?

Answer the following statement true (T) or false (F)

Business

A copyright gives the copyright owner the right to perform the work in public

a. True b. False Indicate whether the statement is true or false

Business