Discuss the four characteristics of effective training presented in the reading.
What will be an ideal response?
Surveys of corporate training and development practices have found consistently that four characteristics seemed to distinguish companies with the most effective training practices (Colvin, 2009; Rifkin, 2011):
• Top management is committed to training and development; training is part of the corporate culture. This is especially true of leading companies, such as Google, Disney, GE, Cisco.
• Training is tied to business strategy and objectives and is linked to bottom-line results.
• Organizational environments are “feedback rich”; they stress continuous improvement, promote risk taking, and afford opportunities to learn from the successes and failures of one’s decisions.
• There is commitment to invest the necessary resources, to provide sufficient time and money for training.
Does top management commitment really matter? Absolutely. For example, meta-analysis indicates that, when management-by-objectives is implemented with high commitment from top management, productivity gains are 5 times higher than when commitment is low (Rodgers & Hunter, 1991). A subsequent meta-analysis found that job satisfaction increases about a third of a standard deviation when top management commitment is high--and little or not at all when top management commitment is low or moderate (Rodgers, Hunter, & Rogers, 1993).
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