A basic technique called reflection
What will be an ideal response?
helps people listen well.77 Reflection is a process by which a person states what he or she believes the other person is saying. This technique places a greater emphasis on listening than on talking. When the listener reflects to the speaker, who then signals accuracy or corrects misunderstandings, the result is more effective two-way communication.
Besides using reflection, you can improve how well you listen by practicing the techniques described in Exhibit 15.4. (Note the date of the original source; some things don't change!) For managers, the stakes are high; failure to listen not only causes managers to miss good ideas but even drives employees to quit.
You might also like to view...
An important Baroque feature discarded during the Classical period was
A) concerto. B) chamber orchestra. C) sequences. D) basso continuo.
Thomas Cole’s The Oxbow embodies the Romantic concept that __________.
a. art can be used for social and political reform b. painting should depict ordinary existence without idealism c. the landscape can reflect the emotional state of the artist d. the visual elements can symbolize memory, feelings, and ideas
What was the threefold purpose for the letter to Titus being written? (Choose three answers).
What will be an ideal response?
The creator of the bronze sculpture Mademoiselle Pogany (fig. 5.24) is __________
A. Pablo Picasso B. Constantin Brancusi C. Claes Oldenburg D. Christo E. Alberto Giacometti