As an OD consultant, Sharon is designing a survey of employee attitudes to be given to workers at SW Emergency Clinic, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Sharon is conducting the ______ stage of OD.
A. unfreezing
B. intervention
C. evaluation
D. diagnosis
E. refreezing
D. diagnosis
Sharon is collecting information to diagnose problems; this is the first stage of the OD process.
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Which of the following symbols represents the size of the sample?
A. ?2 B. ? C. N D. n
Which of the following is a false statement about matrix structure?
A. Employees are permanently transferred from a functional area to the project area. B. Employees' jobs may be split several ways. C Matrix structure helps organizations maximize the utilization of their resources. D. Employees may have two superiors.
Which of the following fosters cooperation during an initial sales promotion effort and stimulates repurchase afterward?
A. Push money B. Scan-back allowances C. Buy-back allowances D. Buying allowances E. Cooperative advertising
______ are made up of moral crises and moral confrontations.
A. Moral episodes B. Moral processes C. Moral innovators D. Moral landscapers