Customer relationship software allows bank service representatives to determine quickly which types of accounts, loans, and credit cards a customer currently has. With this information, the service representative can determine what other bank services that same customer could potentially enroll in or purchase. This growth strategy is known as

A. product development.
B. market penetration.
C. diversification.
D. product proliferation.
E. market development.


Answer: B

Business

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Answer the following statement true (T) or false (F)

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________ are best described as costs that occur due to political maneuvering by managers to control capital and resource allocation and the resulting inefficiencies stemming from suboptimal allocation of scarce resources.

A. Fixed costs B. Coordination costs C. Influence costs D. Opportunity costs

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Tightly coupled systems are ______.

A. highly interdependent B. highly independent C. loosely interdependent D. none of these

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Business