Describe three reasons why support organizations emphasize customer service.
What will be an ideal response?
Any three of the following:
Satisfied customers are likely to be repeat customers.
It takes longer to handle incidents from dissatisfied customers.
Dissatisfied customers are more likely to call back or require escalation.
Dissatisfied customers are more likely to complain to potential customers.
Satisfied customers are less likely to request a product return or a refund
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____ permits the same operation to invoke one set of results on data values of a base class and a different set of results on data values of a derived class.
A. Polymorphism B. Inheritance C. Class construction D. Encapsulation
Most information on the Web is posted in _____________________ file format.
Fill in the blank(s) with the appropriate word(s).
An object’s Me reference refers to:
a) the object itself b) what the programmer specified c) the entry point of the program d) None of the above.
How can default user account become a security problem?
What will be an ideal response?