To be an active listener, you must focus on the following:

A) pronunciation.
B) concentration, empathy, acceptance, and responsibility.
C) the caller's issue and resolution to his or her issue or question.
D) how well the caller can articulate his or her question or issue.


B

Business

You might also like to view...

Which statement is true of an apprenticeship?

A. An apprenticeship cannot be sponsored by groups outside the firm. B. An apprentice can earn an income while learning a trade. C. An apprenticeship does not include any classroom training methods. D. An apprenticeship does not offer hands-on learning and practice. E. An apprenticeship is mostly used for teaching management and interpersonal skills.

Business

All of the following statements are true about external validity except ________

A) threats to external validity arise when the specific experimental conditions do not realistically take into account the interactions of other relevant variables in the real world. B) external validity is the basic minimum that must be present in an experiment before any conclusion about treatment effects can be made C) factors that threaten internal validity may also threaten external validity, the most serious of these being extraneous variables. D) A and C are true

Business

In a liquidation, partners are given back the assets that they originally invested

Indicate whether the statement is true or false

Business

Right of removal allows:

a. defendants to have the plaintiff removed from the court room when the verdict is read b. defendants to have a case rejected by a federal court if concurrent jurisdiction exists c. defendants to have a court appointed lawyer d. defendants to have multiple lawyers e. none of the other choices are correct

Business