The last step in building a service blueprint is to:
A. Map the service process from the customer contact person's point of view
B. Link customer and contact person activity to needed support function
C. Add evidence of service at each customer step
D. Identify the physical evidence needed to support service quality
E. Draw the line of interaction and visibility
Answer: C
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A. Product development B. Production C. Retailing D. Manufacturing
If current assets amount to $150, total assets $350, current liabilities $65, and total liabilities $100, then the current ratio is
a. 2.12 to 1 b. 2.31 to 1 c. 3.03 to 1 d. 3.50 to 1
The allowance method is consistent with which of the following accounting concepts?
a. Historical cost principle; b. Period concept; c. Entity concept; d. Matching principle; e. Relevancy concept
Personal pronouns commonly replace the _____________ of individuals or objects
a. quotations b. voice c. names d. ideas